Thursday, October 19, 2006

AskAway: Virtual Reference Service

The province of British Columbia and BC's public and post-secondary libraries have launched a new reference service that uses a live, chat-based format to offer immediate, interactive and knowledgeable help online.

The AskAway website uses special software to connect BC residents with librarians from 46 public libraries across the province. It also connects with 100 librarians from 20 BC colleges and universities to provide specialist resources for post-secondary students, including access to academic research databases:

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